Assistant Block Manager – Borehamwood, WD6

Assistant Block Manager – Borehamwood, WD6
A strong, well-respected and very established Property Firm are actively seeking a personable, professional and team playing based in Borehamwood, WD6

The successful person will require the ability to plan workloads, to work unsupervised, and to have a flexible approach. As a key member of the team you should have the ability to react to the day’s events in an effective, friendly and consistent manner providing support and assistance where necessary.

Responsibilities include but will not be limited to:

• Responsible for overseeing reactive maintenance and where necessary, ensuring that job orders are raised appropriately before sending contractors to site, whilst keeping the customer informed.
• Maintaining your tasks and those of any service manager working with you.
• Effectively manage your portfolio and take responsibility for good all-round customer service
• Dealing with customer queries verbally and in written form.
• Manage electronic data and ensure e-mails and calls are responded within 24hrs.
• Management of H&S, FRA, Asbestos and all other legal requirements.
• Site Reports and lift engineering works, ensuring that all reports are actioned appropriately.
• Completing minutes and site reports within 5 working days.
• Liaise directly with Line Manager as necessary to progress any task, project and meet deadlines.
• Continually seek value for money by obtaining quotes from several contractors and sourcing local contractors to site, working with residents on site to ensure that all expectations are met.
• Creating contract orders and signing contracts being cautious of s.20 regulations
• Ensure all blocks have up to date H&S and FRA including appropriate signage
• Authorise expenditure ensuring that the site does not fall into money difficulties and always remains with a steady cash flow.
• Working with accounts to create realistic budgets that you can stay on target each year
• Set/communicate leaseholder and resident meetings, ensure that minutes are kept and sent to everyone within a suitable time frame from the meeting, no longer than one week.
• Prompt and cost-effective maintenance of individual portfolios.
• Authorise seller’s packs to ensure that correct and up to date information is included.
• Ensure all activities are compliant with current legislation and best practice.
• All blocks built prior to 2000 have asbestos reports and those post 2000 have confirmation from the developer that no asbestos was used in the construction of the building
• Communicate frequently with customers you are dealing with, ensuring at every touch point they are kept informed and updated with progress of a job, task, project or query.
• Provide monthly reports on time, accurately and in the format/method requested.
• Attending AGMs/client meetings and writing/sending out minutes
• Set up or monitoring of Insurance claims
• Ensure that onsite staff have appropriate materials for offices
• Produce up to date meter readings for sites with meters

The Successful Applicant will need to possess the following skills:

• A good knowledge of property management principles and procedures.
• Have passed stage 1 of the first IRPM exam
• Strong self-motivation to keep improving, learning and developing.
• Good knowledge of QUBE computer system.
• Good knowledge of windows-based applications – i.e. Microsoft Word and Excel
• Good written and verbal communication skills.
• This person should have good communication skills, both verbal and written.
• They should be willing to participate fully in the running of the department, assisting with problem solving

The hours will be:
Monday to Friday 9am – 5:30pm

Salary range will be:
£27,000 to £30,000
If this role is of interest to you and you have the necessary role requirements, please submit your most up to date CV and contact details to Louise Foster at Roundpegs Property Recruitment today.

Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance. Thank you for your interest in Roundpegs Recruitment. If you are already registered with Roundpegs Recruitment, please express your interest in this role to your consultant.